Service Level Agreement

Version 1.0 · Last updated 2 September 2026

Governing language: Dutch. In case of conflict, the Dutch version prevails.

This Service Level Agreement (“SLA”) describes the availability that Thalassa Cloud Services B.V. provides for its public-cloud services and the compensation the Customer may claim when a Service Commitment is not met. It forms part of the Terms of Service.

Platform status and planned maintenance are published on status.thalassa.cloud. Related information is available in our Trust Centre.

Choose a language

• Nederlands — Service Level Agreement
• English — Service Level Agreement

Questions about this SLA or Service Credit claims can be sent via the service desk.